Every small practice starts out with Demand Management, setting out what needs to be done in their Client Agreement– but NOT how it will be achieved.

So they adopt Iterative Aggregation – providing an infinite service “it’ll be done when it’s done” continually burning time and money until the ‘best’ solution is identified, developed, documented and implemented, which commercially conflicts with the reality of their finite percentage or fixed fee.

It’s an infinite service that nearly always exceeds the finite profitable fee available to pay for it.

Then there’s a crisis (there’s always a crisis) and you switch into Crisis Management, which diverts you away from your Demand Management, resulting in more balls being dropped. One crisis becomes several, and this vicious circle repeats itself.

To free yourself and the practice from this vicious circle and get back on track, requires a transition to Exception Management.

Exception Management sets norms with predictable or estimated results, against which the actual performance is assessed. If there is a deviation, it provides early detection, and corrective action can be taken.

Establishing norms defines what people should be doing, and results in reduced time and effort required to manage them. It allows them to operate with greater autonomy.

It’s not about getting lucky, it’s about proven processes.

There is a solution. Let’s talk.